Terms & Conditions

Effective Date: May 16, 2026

Services

RemoteITSupport provides remote IT support, troubleshooting, configuration, consulting, cybersecurity guidance, email/DNS support, hosting support, server support, and related technical services.

Client Responsibilities

Clients must provide accurate information, authorized access, necessary approvals, and backups where applicable. Clients must have permission to request support for involved systems, domains, accounts, or devices.

Remote Access

Remote access is performed only with approval. Clients may monitor or end the session at any time. Temporary credentials are recommended when possible.

Payments and Invoices

Payments may be requested through Payoneer, bank transfer, Upwork Direct Contract, or other approved methods. Work may require advance payment, milestone payment, or full payment depending on scope.

No Guarantee of Outcome

We make reasonable professional efforts to resolve issues. Results may depend on third-party platforms, hardware condition, DNS propagation, account permissions, software limitations, or provider restrictions.

Backups and Data

Clients are responsible for maintaining backups before work begins, especially for websites, servers, databases, email migrations, and business-critical systems.

Confidentiality

We respect client confidentiality and can support NDA-friendly work when required.

Limitation of Liability

RemoteITSupport is not liable for indirect losses, business interruption, data loss, lost revenue, or third-party service failures.

Contact

For questions, email info@remoteitsupport.online.